Having a car that needs auto repair can be nerve wracking,
especially when you do not know, which auto repair shop to take it to. The
truth is, many car owners wait until they require auto services to start
searching for a reputable service provider. But what exactly makes a good auto
repair shop? These are some of the things you should look out for:
Excellent customer service
It all starts with that first contact you make when you call
to inquire about the services offered and the charges of the same. If it sounds
as if the person on the other hand is genuinely interested in helping you, then
you can go ahead and visit the auto repair shop. The best auto repair shops
understand that satisfying the customer is key, and that professionalism,
respect and open communication are part of that process.
Mechanics who are not just competent but personable as well
Before a mechanic can work on your car, you need to make
sure they are ASE Certified. ASE stands for Automotive Service Excellence
standards. Depending on the kind of work you need done, you might require the
automotive technicians to have additional certification.
On top of the technical know-how, it is crucial that a
mechanic have the personality required to interact amiably with the clients
bringing in their cars for auto repair. The mechanics interact with the car
owners on a one-on-one basis and as such must know how to do so well.
Reputable guarantees and warranties
Competent auto repair shops guarantee their work and offer
warranties for at least 12 months and 12,000 miles. This way, you can put your
mind at ease knowing that you are getting professional services from a
competent provider who is confident in the kind of services they offer.
Great hours/Flexibility
Auto emergencies happen when you least expect them. Good
auto repair shops understand this, and this is why they offer flexible working
hours that allow you to call in when that emergency happens on a Saturday. They
are open on Saturdays, offer towing and service your car on the same day that
you bring it in.
Some of the services offered by reliable companies include
mechanical services, electronic ignition, alignment, automobile A/C repair,
tune-ups, major and minor engine repair, factory scheduled maintenance, oil
changes, coolant system service among others.
Membership in a Cooperative Marketing Association
Before an auto repair shop can belong to a network such as
NARPRO, it must pass quality and integrity tests, and also receive high
customer satisfaction ranking.
If you are looking for an auto
repair shop that understands your needs and strives to meet them, then look out
for one with great services and great prices so you can rest assured that you
will get all the work you need done without emptying your wallet. Whether you
want some maintenance work done, or your car just broke down and requires major
repairs, you have the right auto repair shop for you.
